In the past, I have talked about extending Power Virtual Agents (PVA) using Power Automate. While that is a great way to bring the 300+ Power Platform connectors to PVA, there are some other extensibility use cases that are better addressed using the Azure Bot Framework. Some of these opportunities include Adaptive Cards, multi-turn dialogs and integration with other live agent platforms where out of … Continue reading Extending Power Virtual Agents using Azure Bot Framework Skills
I have blogged/recorded content in the past on how to connect to ServiceNow using Power Automate (Microsoft Flow) and Azure Logic Apps. In this blog post/video, we are going to discuss how we can communicate from ServiceNow to Power Automate. You will quickly discover, when trying to automate/integrate Power Automate and ServiceNow, there are no triggers for ServiceNow, only actions. This leaves us with a … Continue reading Subscribing to ServiceNow Events using Power Automate
This video is a continuation of previous videos including Part 1 and Part 2 where we built a Power Virtual Agents Productivity BOT. Our BOT currently focuses on retrieving a person’s meetings and their upcoming Planner tasks by making calls through the Microsoft Graph API. In this video we are are going to expand on our BOT, but this time are going to add retrieving … Continue reading Building a Power Virtual Agents Productivity BOT – Part 3 Get My Important Emails Video
This video is a continuation of Part 1 where we built a Power Virtual Agents Productivity BOT. That BOT focused on retrieving a person’s meetings by making calls through the Microsoft Graph API. In this video we are are going to expand on our BOT, but this time are going to add retrieving Microsoft Planner Tasks that have not been completed. Within our architecture, a … Continue reading Building a Power Virtual Agents Productivity BOT – Part 2 Get My Microsoft Planner Tasks Video
Power Virtual Agents (PVA) provides a way to democratize access to building conversational BOTs. With the amount of information that exists today in the enterprise, I thought it would be a good experiment to try and bring all of this information to a user by issuing simple commands through a BOT. My plan is to come up with a 3-part series that demonstrates how to … Continue reading Building a Power Virtual Agents Productivity BOT – Part 1 Get My Meetings Video
At Ignite, Microsoft announced the general availability (GA) of Power Virtual Agents, a no-code experience for building BOTs. The Power Virtual Agents service is part of the Power Platform family that includes Power Apps, Power Bi and Power Automate (formerly known as Microsoft Flow). In this video, I will walk you through how to build a Power Virtual Agent that allows users to interact with … Continue reading Connecting Power Virtual Agents to ServiceNow using Power Automate Video
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