Here is a recap of all of the Power Platform videos that I published in the month of December 2020. Power Automate RPA Analytics Now Available in Admin Center Recently, Microsoft has updated the Power Automate Analytics experience to include 3 reports for UI Flows in the Power Platform Admin center. The reports that are now available include UI Flow Runs, Usage and who Created … Continue reading New Power Platform Videos (December 2020 Recap)
Here are the videos that were released on my YouTube channel in the month of November. Don’t for get to like and subscribe! Troubleshooting Power Automate Desktop – UI Flows In this video we are going to explore how we can troubleshoot UI Flows that have been created using the new Power Automate Desktop. We are now able to see action by action time durations, … Continue reading New Power Platform Videos (November 2020 Recap)
In this blog post/video we are going to add to the ServiceNow Bot experience that we previously built. The difference between this video and that one is, previously we focused on how to create ServiceNow Incidents. This time around, we are going to focus on how we can check on the status of those ServiceNow Tickets through a chat bot experience. Power Virtual Agents provides … Continue reading Get ServiceNow Ticket Status Using Power Virtual Agents
Whenever you build a chat bot experience, a goal should be to provide a self-service experience so that customers can address their own questions without involving other people. However, it may not always be practical to solve all of those problems. In some situations, you may want to transfer the customer enquiry to a live agent and in some cases you may just want to … Continue reading Logging Salesforce Cases Using Power Virtual Agents and Power Automate
In the past, I have talked about extending Power Virtual Agents (PVA) using Power Automate. While that is a great way to bring the 300+ Power Platform connectors to PVA, there are some other extensibility use cases that are better addressed using the Azure Bot Framework. Some of these opportunities include Adaptive Cards, multi-turn dialogs and integration with other live agent platforms where out of … Continue reading Extending Power Virtual Agents using Azure Bot Framework Skills
This video is a continuation of Part 1 where we built a Power Virtual Agents Productivity BOT. That BOT focused on retrieving a person’s meetings by making calls through the Microsoft Graph API. In this video we are are going to expand on our BOT, but this time are going to add retrieving Microsoft Planner Tasks that have not been completed. Within our architecture, a … Continue reading Building a Power Virtual Agents Productivity BOT – Part 2 Get My Microsoft Planner Tasks Video
Power Virtual Agents (PVA) provides a way to democratize access to building conversational BOTs. With the amount of information that exists today in the enterprise, I thought it would be a good experiment to try and bring all of this information to a user by issuing simple commands through a BOT. My plan is to come up with a 3-part series that demonstrates how to … Continue reading Building a Power Virtual Agents Productivity BOT – Part 1 Get My Meetings Video
Middleware In The Cloud 
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